Virtual Fax Overview

Why use this?

You don't need a fax machine to send and receive faxes! With our powerful fax solution, manage your faxes from any computer.

Create a Virtual Fax

1. Log in to admin.mangovoice.com as an Administrator
2. Click + next to Extensions
3. Click Virtual Fax
4. Click the blue New Virtual Fax button
5. Give it a name and click Create Virtual Fax Machine

See also How to Create a Virtual Fax for Inbound Faxes

Send a fax

See How To Send A Fax With Mango Voice

Receive a fax

Receive an email copy of incoming faxes

1. Log in to admin.mangovoice.com as an Administrator
2. Click + next to Extensions
3. Click Virtual Fax
4. Click the Virtual Fax you want to edit
5. Enter your email address next to Send Incoming Fax to Email
   • You can enter multiple email addresses separated by commas
6. Click Update Virtual Fax Machine

The fax emails will be sent from account@messages.mangovoice.com and the fax will be a pdf attachment. See also Email Fax Confirmation

Check faxes in the Web App

Go to app.mangovoice.com/faxes

You will only see the faxes that your user has been given access to. For more details, see the section Assign Users to Virtual Faxes below.

Features:

• Filter faxes by Sent and Received
• Search faxes by phone number and contact name
• Rotate fax in-browser
• Print fax
• Download fax

Assign Users to Virtual Faxes

You can decide which users can see faxes sent from/to certain fax numbers. Mango has User Groups which are groups of users that can be assigned to Shared Voicemails and Virtual Faxes. By default, Virtual Faxes are accessible by users in the Everyone User Group.

NOTE: Each account has an Everyone User Group that includes every user.

Assign a User Group to a Virtual Fax

If you haven't created a User Group yet, see User Groups.

1. Log in to admin.mangovoice.com as an Administrator
2. Click on + next to Extensions
3. Click on Virtual Fax
4. Click on the Virtual Fax you want to edit
5. In the User Groups section, Add and Remove the User Groups that should have access to these faxes.

Associate sent faxes to Virtual Faxes

If you have multiple fax numbers, you can choose which Virtual Fax should handle outgoing faxes from each number. By default, sent faxes will use the Virtual Fax selected in Settings > Defaults > Default Virtual Fax.

1. Log in to admin.mangovoice.com as an Administrator
2. Click My Numbers on the left
3. Click the phone number's name that you fax from
4. Next to Send Faxes From, select the Virtual Fax to use for that phone number.

Now faxes sent from that phone number will automatically be assigned to the Users in that Virtual Fax's User Groups.

FAQ

What email address will email copies of faxes be sent from?

• account@messages.mangovoice.com

Can I instead use a fax machine?

• Yes, but an adapter is required to connect to the fax line on the fax machine. There is also a monthly fee. If you would like to use a fax machine, please contact Sales at (435) 466-2646 option 2 or sales@mangovoice.com.