User Groups

Why use this?

User Groups are a helpful organization tool so that you only see the voicemails and faxes that pertain to you and your department.

For Example: If I create a User Group for the Insurance department, then I can set up the Insurance Voicemail so that only those users will see and have access to them.

In the above example the office manager(s) are in the Administrators User Group and I have given them access to the Insurance voicemails as well

To set up:

1. Log into admin.mangovoice.com as a Super Administrator
   • Your permission level is listed next to Logout in the upper right-hand corner
   • If you need your permission level changed, please contact Support or your account owner
2. Click on + next to Users
3. Click User Groups
4. Click New User Group
5. Enter a Name (like Insurance or Billing)
6. Select the Users from the list on the right that should be part of this group
7. Click Add User Group

Now the User Group is available for Shared Voicemails and Virtual Faxes