How to Set Up a Shared Voicemail

Shared Voicemails are a convenient way to allow a user or a group of users to receive and access voicemail boxes.

Create a Shared Voicemail

1) Log into app.mangovoice.com as an Admin user

2) Select Admin on the bottom left corner of the page

3) Select Extensions

4) Select Shared Voicemail

5) Select Add Shared Voicemail Box

6) Set up the Voicemail box with the following information:

• • Name the Voicemail

  • Set a shared voicemail number

  • Select to omit from directory or not

    • A new extension will be seen by all extensions in the PBX.

    • Queues, conference rooms, and shared voicemails may be omitted from the directory to eliminate confusion

  • By Default the Everyone Group is allowed access to the Shared Voicemail

• Additional Options to Configure

  • Select the Time Zone

  • Set a Voicemail Box Password 

  • Determine if Voicemail Instructions will be played or not

  • Set Email Notifications to send or not

  • Select whether the Voicemail Message will be sent as MP3 via email

  • Set the message to delete after being sent or not

  • Enter in the email addresses of the recipients separated by commas

  • Determine if the system will use default greetings or not

  • Set the outgoing message unavailable sound clip. 

    • Click here to learn about uploading sound clips

Once you're done configuring the Shared Voicemail, click Create Shared Voicemail