How to Enable Call Recording

Before enabling always check with your state compliance laws

How to Enable Call Recording on Your Mango Voice System

To enable/disable call recordings on your Mango Voice system follow the following steps:

1) Login to app.mangovoice.com as an Admin user

2) Select Admin on the bottom left corner of the page

3) Select System Settings

4) Select Call Recording

• You can enable/disable based on Inbound, Outbound, or Internal calls.
  
• Depending on your state's laws you may need to create a sound clip informing callers that calls are being recorded. If outbound calls are also recorded, you may need to verbally inform your customers of such.
  • Please consult your company's attorney for detailed information about remaining compliant with your state's call recording laws.  
• You can access your call recordings in the Calls Tab on the main page of the web app (you will have to close out of the admin page to see this)

• Select the call you wish to hear the recording for 
  
• Select the play button 
  
  

How To Set Call Recording for Individual Extensions

• Navigate to Admin > Extensions > Lines > Select the Extension > Options > Call Recording:
  • Options ore:
    • System Defined (uses setting defined in the previous steps)
      • Yes
      • No

Once you've made your selection, click: "Save Changes" to save.