How to Enable Call Recording

Before enabling always check with your state compliance laws

How to Enable Call Recording on Your Mango Voice System

To enable/disable call recordings on your Mango Voice system, got o the Settings in the Admin Portal

Select Call Recording from the 3 tabs

• You can enable/disable based on Inbound, Outbound, or Internal calls.
• Depending on your state's laws you may need to create a sound clip informing callers that calls are being recorded. If outbound calls are also recorded, you may need to verbally inform your customers of such.
  • Please consult your company's attorney for detailed information about remaining compliant with your state's call recording laws.  
• You can access your call recordings in the Call Logs

Press the Play button to listen to recorded calls

How To Set Call Recording for Individual Extensions

• Navigate to Extensions > Lines > Extension > Advanced > Call Recording:
  • Options ore:
    • System Defined (uses setting defined in the previous steps)
      • Yes
      • No

Once you've made your selection, click: "Update Extension" to save.