AnyDesk is the preferred remote support client for Mango Voice
<ul>
<li>Click this link for Windows: <a href="https://anydesk.com/en/downloads/thank-you?dv=win_exe">https://anydesk.com/en/downloads/windows</a>
<ul>
<li>This opens in a new Tab. Once the download begins, click back to this tab.</li>
</ul>
</li>
<li>Click this link for Mac: <a href="https://anydesk.com/en/downloads/thank-you?dv=mac_dmg">https://anydesk.com/en/downloads/mac-os</a>
<ul>
<li>This opens in a new Tab. Once the download begins, click back to this tab.</li>
</ul>
</li>
</ul>
You will be redirected to this page where your download will begin.
<img src="https://cdn.livechat-files.com/api/file/kb/file/dcb2595b-329a-425d-b17a-5ae9d5e18e29/6abc75f0d5-0a9063d861f5d855f262.png">
Open your downloads folder and run the AnyDesk:
<h2 style="line-height: normal; background: white;" class="MsoNormal">Windows:</h2>
<ul>
<li>Press Windows Key + R
<ul>
<li>Type: Downloads</li>
<li>&nbsp;Double click AnyDesk:</li>
<li>&nbsp;<img src="https://cdn.livechat-files.com/api/file/kb/file/dcb2595b-329a-425d-b17a-5ae9d5e18e29/d082ec64b9-f82218ca2a22ccd6637d.png"><span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #33475b; border: none windowtext 1.0pt; mso-border-alt: none windowtext 0in; padding: 0in; mso-no-proof: yes;"></li>
</ul>
</li>
<li>Give your technician Your Address:</li>
</ul>
Example
<img src="https://cdn.livechat-files.com/api/file/kb/file/dcb2595b-329a-425d-b17a-5ae9d5e18e29/5daecc92f5-e17bd7b08634d5cae108.png">
<ul>
<li>Accept the remote connection request</li>
</ul>
<h2 style="line-height: normal; background: white;" class="MsoNormal">MAC:</h2>
<ul>
<li>Press Command + Spacebar
<ul>
<li>Type: Finder</li>
<li>Select the Downloads Folder</li>
<li>Double Click anydesk.dmg</li>
<li><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #33475b; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Install and then drag the AnyDesk icon to the Applications folder.</li>
<li><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #33475b; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><img src="https://cdn.livechat-files.com/api/file/kb/file/dcb2595b-329a-425d-b17a-5ae9d5e18e29/004a0eaa03-5140878ba720e4925fa9.png"> </li>
</ul>
</li>
<li>Then follow steps found here for permissions: <a href="https://support.anydesk.com/knowledge/security-permissions-on-macos">https://support.anydesk.com/knowledge/security-permissions-on-macos </a></li>
<li><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #33475b; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Open AnyDesk and provide Your Address to your Technician.</li>
<li><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: #33475b; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">&nbsp;<img src="https://cdn.livechat-files.com/api/file/kb/file/dcb2595b-329a-425d-b17a-5ae9d5e18e29/d5bcfea0e1-0d5e4e96cbd2e8c74c20.png"> </li>
<li>Accept the remote connection</li>
</ul>
&nbsp;
&nbsp;

AnyDesk is the preferred remote support client for Mango Voice

 * Click this link for Windows:
   * This opens in a new Tab. Once the download begins, click back to this tab.
 * Click this link for Mac:
   * This opens in a new Tab. Once the download begins, click back to this tab.

You will be redirected to this page where your download will begin.



Open your downloads folder and run the AnyDesk:


WINDOWS:

 * Press Windows Key + R
   * Type: Downloads
   *  Double click AnyDesk:
   *  
 * Give your technician Your Address:

Example



 * Accept the remote connection request


MAC:

 * Press Command + Spacebar
   * Type: Finder
   * Select the Downloads Folder
   * Double Click anydesk.dmg
   * Install and then drag the AnyDesk icon to the Applications folder.
   * 
     
 * Then follow steps found here for permissions:
 * Open AnyDesk and provide Your Address to your Technician.
 *  
   
 * Accept the remote connection

 

 

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