Windstream Call Forwarding

Using Your Windstream Phone:

1. Lift the Handset:

   • Pick up your business phone connected to the Windstream service.

2. Enter the Call Forwarding Activation Code:

   • Dial *72 from your phone.

3. Enter the External Number:

   • After dialing *72, you will hear a stutter dial tone.
   • Enter the external number where you want to forward your calls, including the area code. For example, if the number is (555) 123-4567, dial 5551234567.

4. Confirmation:

   • Wait for the confirmation tone or message indicating that call forwarding has been successfully activated.

5. Hang Up:

   • Once you hear the confirmation, hang up the phone.

Deactivating Call Forwarding:

1. Lift the Handset:

   • Pick up your business phone connected to the Windstream service.

2. Enter the Call Forwarding Deactivation Code:

   • Dial *73 from your phone.

3. Confirmation:

   • Wait for the confirmation tone or message indicating that call forwarding has been successfully deactivated.

4. Hang Up:

   • Once you hear the confirmation, hang up the phone.

Using the Windstream Online Portal (if available):

1. Log In to Your Account:

   • Go to the Windstream website and log in to your business account.

2. Navigate to Call Management Features:

   • Find the section for managing call features, which may be under settings or services.

3. Activate Call Forwarding:

   • Look for an option to activate call forwarding.
   • Enter the external number to which you want to forward your calls.

4. Save Changes:

   • Confirm and save the changes to activate call forwarding.

Notes:

• Ensure that the external number is correct to avoid forwarding calls to the wrong destination.
• Call forwarding might incur additional charges, especially if forwarding to long-distance or mobile numbers. Check with Windstream for details on any potential charges.
• The specific feature codes (*72 for activation and *73 for deactivation) might vary, so it's good to verify these codes with Windstream support if you encounter any issues.

If you encounter any difficulties or if the process seems different for your particular setup, it's advisable to contact Windstream customer support for assistance. They can provide detailed instructions tailored to your specific service plan and equipment.