What is an unauthorized port?

An unauthorized port occurs when a number is ported out to a new provider without proper authorization from you. If you believe your number was wrongfully ported out, please contact Mango Voice’s porting team by email porting@mangovoice.com or call (435) 767-0660. We do require that you fill out an LOA, Letter of Authorization, so we may take proper action.

Any unauthorized port out reports must originate from the authorized contact disputing the port and be reported within 24 hours of the occurrence. An unauthorized port request that's older than 24 hours won't be worked on as an unauthorized port out but instead as a “winback” which is standard porting timeframes. If you believe that a number was intentionally ported without authorization, you can file a complaint to the FCC.