QuestBlue Call Forwarding

How to forward calls from QuestBlue to Mango Voice.

1. Log into QuestBlue Portal:

   • Open your web browser and go to the QuestBlue portal login page.
   • Enter your credentials (username and password) to log in.

2. Navigate to Call Routing:

   • Once logged in, find the section for call routing. This might be under a menu labeled "Routing," "Call Management," or similar.

3. Select the Number to Forward:

   • Find the specific business number you want to forward calls from. This could be listed under "DIDs" (Direct Inward Dialing numbers) or similar.

4. Configure Call Forwarding:

   • Look for an option to set up call forwarding. This may be labeled as "Call Forwarding," "Forwarding," or "Call Routing."
   • Enter the external number to which you want to forward calls. Ensure you include the full phone number, including the area code.

5. Set Forwarding Rules:

   • Specify any rules or conditions for forwarding. You can typically choose to forward all calls or set specific conditions (e.g., only forward when the line is busy or there is no answer).
   • Ensure that the option to forward all calls is selected if that is your intent.

6. Save the Changes:

   • After configuring the forwarding settings, save or apply the changes.
   • Look for a "Save," "Apply," or "Update" button to confirm the new settings.

7. Test the Forwarding:

   • Make a test call to your business number to ensure that calls are being correctly forwarded to the external number.
   • Verify that the call connects to the external number as intended.

8. Confirm Success:

   • If the test call is successful, your call forwarding setup is complete.
   • If there are any issues, re-check the settings to ensure the correct external number is entered and the forwarding rules are properly configured.

If you encounter any issues or need further assistance, refer to the QuestBlue support documentation or contact their customer support for help.