Logging Calls in your PMS | Mango Voice Help Center

Automatically log your calls to and from patients directly in your PMS.

Note location

The note will include the following:

If the call was inbound or outbound
Date and time of the call
A link that will open the call in our Web App
Summary of the call
- Generating a summary takes a few minutes and the note isn't written until the summary is ready. If you would like to omit the summary so that notes are written sooner, please contact Support.

NOTE: Logging calls to your PMS can be turned off. Please contact Support.

How can I quickly go from the note in my PMS to the call details in Mango?

Open Dental: Right click on the Commlog note and click on the Web link.
Eaglesoft: Press Ctrl+Click (or Command+Click on Mac) on the note.
Dentrix G7 and Enterprise: URLs in notes cannot be directly opened. Open the note and copy the link.
Dentrix Ascend: Click the link.
Denticon: URL has to be copied and pasted. Right-clicks are not allowed.

How soon after a call ends should notes appear in my PMS?

Processing the summary can take longer than the length of the call and the note isn't written until the summary is ready. If you would like to omit the summary so that notes are written sooner, please contact Support.
Non-answered calls such as voicemails are not logged to the PMS.

Why didn't a note include a summary of the call?

If a call is too short or there wasn't much talking, there may not be enough data in the call to generate a summary.
If Call Recording is disabled, then a summary can't be generated for the call.

What happens when family members have the same phone number?

Why are there multiple copies of the summary in my PMS?

If you are forwarding calls to a Patient Engagement Service and they forward the call back to the office, this will count as two separate calls. Please ask your PES if they are able to integrate with Mango with webhooks instead and eliminate the need to forward calls.