Help CenterExample
{
"id": "8c8cd48d-649f-43fd-801f-9bd3561ba3e7",
"event_originated_at": 1733253150,
"webhook_sent_at": 1733253150,
"type": "call_analytics.summary",
"payload": {
"event_created_at": 1733253150854081,
"call_main_uuid": "ff279af3-2e6f-431a-aabd-b75f3692a048",
"direction": "outbound",
"source_number_e164": "+19515555147",
"source_name": "Hemet, CA",
"destination_number_e164": "+14357670882",
"destination_name": "Samuel Carlson"
"pbx_uuid": "75c8f269-8645-e7bf-33e7-60a6f84e494c"
"analytics": {
"summary": "The customer called regarding their office phones not working and showing a 'no service' message. There was a power outage scheduled at their location until 2:30pm that was affecting their internet connection. As the phones run over the internet, the outage was causing the phone issues. The customer was advised to check if the phones were working after the outage was resolved.",
"sentiment": {
"customer": 1.23,
"agent": 2.34
}
}
}
}
Q&A
- What are the possible values for the Sentiment score?
- The score will range from -5 (negative) to 5 (positive). We use -1 and 1 as the cutoff between neutral and negative and positive, respectively when filtering phone calls by sentiment.
- How can I start receiving these events? (Please note that this section will not be applicable until some time in January 2025)
- If you are using a custom webhook, add the Event Selector labeled "Call Analytics".
- If your integration is published, please email product-team@mangovoice.com and we will add "Call Analytics" to your Event Selector.
- Why am I not receiving these events?
- The Mango customer must have Mango AI and Call Recording enabled on their account. For more information, please see Mango AI.